Privacy Policy Ladders AI
We take your privacy seriously while powering AI-driven job matching and interview automation on our platform. Here’s what you need to know.
Why Our Privacy Policy Matters to You
Look, privacy policies aren’t the most gripping read, but when you’re trusting a platform like ours with your career info, they really do matter. We handle a lot of sensitive data—from your resume to interview recordings—so we want to be upfront about how we collect, use, and protect that information. It’s not just legal jargon; it’s about making sure you feel secure using our AI job matching and interview automation tools.
We’re here to help you understand exactly what’s happening behind the scenes, so you can focus on landing the right job without worrying about your data.
| Data Type | Collection Method | Purpose | Retention Period |
|---|---|---|---|
| Profile Information | Direct input | Job matching, account management | Active account + 2 years |
| Usage Analytics | Automatic tracking | Platform improvement, personalization | 18 months |
| Interview Data | Session recording | AI training, quality assessment | 12 months |
What Info We Collect and Why
When you sign up or update your profile, we collect the usual things: your name, email, phone number, work history, and job preferences. But here’s the thing—our AI also learns from how you interact with the platform. If you apply to certain types of jobs more than others, we take note and tailor your matches accordingly.
We also gather data automatically, like what pages you visit, how long you spend browsing jobs, and even device details like your IP address or browser type. For interview automation, we capture metrics like your response time and speaking patterns to help our AI understand how you perform and where improvements can be made.
Sometimes, we get data from third parties too, like when you connect your LinkedIn or when employers share candidate info. We use all these pieces to build a better experience for you.
How Our AI Uses Your Data to Find Jobs
Our AI job matching system is pretty smart. It looks at your skills, experience, salary expectations, and even your behavior on the platform to find the best job opportunities. So if you’ve been leaning toward remote roles, it’ll notice and prioritize those in your matches.
On the interview side, our AI analyzes your answers for clarity, relevance, and confidence. This helps both you and potential employers focus on what really matters and speeds up the hiring process.
And it’s not a one-and-done deal—the AI keeps learning from your actions to improve recommendations over time.
Sharing Your Data: Who Sees What?
We get that you want to know who’s seeing your info. When you apply to a job, we share your resume and interview results with that employer—but only after you’ve applied and never your personal contact info upfront.
We also work with trusted service providers like cloud hosts, email services, and analytics tools. They only get access to what they need, and confidentiality agreements keep things tight.
And, of course, if law requires it, we might have to share info to comply with court orders or protect users’ safety. But we don’t sell your data or share it with competitors.
| Recipient | Data Shared | Purpose |
|---|---|---|
| Employers | Resume, interview results | Hiring evaluation |
| Service Providers | Necessary account data | Platform operation |
| Legal Authorities | Required info | Compliance |
Your Rights and How to Control Your Data
We want you to feel in control. You can access and download all your personal info—profile details, applications, interview recordings—whenever you want. If something’s outdated, you can update it easily in your account settings, or reach out to our support.
Want to delete your data? You can request that too, but keep in mind some info might need to stay with us for legal reasons. We’ll always be clear about what stays and why.
You can also manage what emails and alerts you get from us, opting out of marketing while still receiving important updates.
Steps to Exercise Your Privacy Rights
- Log into your account and open Privacy Settings
- Review your current preferences and data sharing options
- Submit your specific request via the privacy portal or support
- Verify your identity to keep things secure
- Receive confirmation and expected processing timelines
Keeping Your Data Safe with Us
We’re serious about security. Your info is encrypted both in transit and at rest using AES-256 standards. Our team uses role-based access controls, so only those who need your info to do their job can see it. Plus, every access is logged and monitored for anything unusual.
Backups are encrypted and stored securely, too, so we won’t lose your data due to tech issues.
| Security Measure | Implementation | Purpose |
|---|---|---|
| Encryption | AES-256 standard | Protect data in transit and storage |
| Access Logging | Real-time monitoring | Detect unauthorized access attempts |
| Multi-factor Authentication | Required for admin access | Prevent unauthorized account access |
And if there’s ever a data breach, we’ll notify you promptly with details and next steps.
Cookies and Tracking: What You Should Know
Cookies aren’t just for websites; they help our platform work smoothly too. Essential cookies keep you logged in and maintain your session. Analytics cookies help us understand how you use our platform, so we can fix issues and make features better.
Personalization cookies remember your job search preferences, so your AI matches stay relevant.
Some third parties may also place cookies, but they follow our privacy standards.
Managing Cookie Preferences
You can control cookie settings in your browser or use our cookie preference center to allow or block non-essential cookies. Just keep in mind, turning off some cookies might limit how well the platform works for you.
How We Handle International Data Transfers
Because we operate globally, your data might be processed outside the US. When that happens, we follow strict legal frameworks like Standard Contractual Clauses to make sure your information stays protected.
Our platform complies with major privacy laws like GDPR and CCPA, so wherever you are, your rights are respected.
Our AI systems process data across regions to deliver the best matching accuracy and interview automation performance, all while respecting privacy rules.
Keeping You in the Loop: Privacy Policy Updates
Our Privacy Policy isn’t set in stone. When we make big changes, you’ll hear from us via email, platform notifications, and website banners. For smaller tweaks, we update the policy and note the change date.
If you disagree with changes, you can adjust your settings or delete your account. We always give you time to decide before changes take effect.
We keep past versions of the policy so you can see exactly what’s changed and when.
| Update Type | Notification Method | User Options |
|---|---|---|
| Major Changes | Email, banner, announcement | Adjust settings or delete account |
| Minor Changes | Policy update with date | Review at your convenience |
Need Help? Contact Our Privacy Team
If you have questions about our Privacy Policy or want to exercise your rights, we’re here for you.
You can reach out through the privacy portal in your account or email our privacy officer directly. We aim to respond within 48 hours.
For those in regions that require it, we have a dedicated Data Protection Officer ready to assist with compliance concerns.
Other support options include:
- In-platform messaging for quick questions
- Email support for detailed inquiries
- Phone support during business hours for urgent matters
❓ FAQ
How long do you keep my data after I delete my account?
Most personal info is deleted within 30 days, but some data may be retained up to 7 years for legal compliance or fraud prevention. We’ll always explain what’s kept and why.
Can I use the platform without allowing all data collection?
Some data collection is essential for AI job matching and interview automation. We clearly separate required data from optional so you know what’s needed to make the platform work well.
Do you share my salary information with employers?
Salary expectations you provide are shared with employers only if you include them in applications. Historical salary data is used internally to improve matching but isn’t shared externally without your consent.
How does your AI use my interview data?
Interview data helps improve AI’s assessment capabilities and is only accessed by relevant hiring teams during evaluations. For AI training, data is anonymized to protect your privacy.
Can I opt out of AI job matching but still use other features?
The AI matching is central to our platform, so opting out would limit functionality. However, you can fine-tune matching preferences and control recommendation frequency.
What happens to my data if Ladders is acquired?
We’d notify you about any changes to data handling after a merger or acquisition. Your rights remain protected under the existing Privacy Policy until you’re informed otherwise.
